We currently ship to all Canadian and United States postal codes. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as warehouses, freight forwarding/redirecting services and hotels.

After your order has been placed, you will receive an order confirmation email. Your order will be processed within 24-48 hours, subject to peak holiday periods. Once your order has shipped, you will receive a shipping confirmation email with a shipment tracking number. If you are a registered user, you may also log in to your account to review the status of your current and past orders.

All shipments will be delivered by the courier listed in your shipping confirmation email. Once your order ships, you can track it via the courier's website. Delivery time estimates start once the parcel is processed at the courier’s facility. Our shipping rates are subject to fuel surcharges, which are reviewed monthly by Canada Post and UPS, meaning these rates may go up, down or stay the same. Free Express Delivery (1-2 business days) for Mississauga, Brampton, and Milton. Standard Shipping: Dot&Lo primarily uses Canada Post and UPS, with an estimated delivery time of 2–7 business days.** * Please contact us on WhatsApp at 647-609-5932 or email info@dotnlo.com to check if your location is considered remote. **Delivery times vary by destination.

All shipments will be delivered by the courier listed in your shipping confirmation email. Once your order ships, you can track it via the courier's website. Delivery time estimates start once the parcel is processed at the courier’s facility. Our shipping rates are subject to fuel surcharges, which are reviewed monthly by Canada Post and UPS, meaning these rates may go up, down or stay the same. Standard Shipping: Dot&Lo primarily uses Canada Post and UPS, with an estimated delivery time of 2–7 business days.** **Delivery times vary by destination.

Your tracking number may take 2-3 days to update online after the initial scan is completed by the courier for all provinces and states.

We reserve the right to restrict delivery to certain remote locations. At this time, we are not able to split an order into multiple shipping destinations.

Shipping Insurance ensures that you are compensated for your order if your package is lost, damaged, or stolen while in transit. Dot&Lo charges 1.5% of a product value for insurance to protect your shipment. You can see the exact amount that will be charged by selecting 'Yes' for the 'Add Shipping Insurance?' option on the product page. If shipping insurance is not paid for an order, then Dot&Lo will not be responsible for coverage of any losses, damages or theft that might occur during transit.